Privacy policy

(Description updated on 1 September 2018)

1. Registrar

MEOW Logistic Oy

Business ID: 2886321-1

www.felis.fi , info (a) felis.fi, +358 40 5811026

2. Contact persons

Register contact person:

Virpi Someristo

info (a) felis.fi

3. Name of the register

MEOW Logistic Oy's customer, user and marketing register.

4. Purpose of the

register The register is used to manage, maintain and communicate customer relationships and other connections, to produce and develop services and products, and to communicate and provide information. The register is used in accordance with the Personal Data Act.

The register may also be used for billing, newsletter sending, marketing and targeted marketing. You can review / change / delete your information from our customer register or deny marketing communications at any time.

This register is applied in the use of MEOW Logistic Oy's possible various services and websites and in the registers for the purposes mentioned above.

5. Data content and personal data groups of the register

MEOW Logistic Oy collects information about the user / customer when the user uses the websites owned by MEOW Logistic Oy, buys / orders services or products or contacts via contact forms or chat on the website.

By entering or sending personal data on MEOW Logistic Oy's websites, the user consents to the collection, use and disclosure of his personal data in accordance with this data protection statement and for the purpose stated therein. Contact forms and chat may not be secure.

The register can be treated with one or more of the following information:

  • First name and surname
  • Company
  • Telephone number
  • E-mail
  • customer relationship information (eg, ordering information, appointment information, marketing authorizations and - prohibitions, communication between the parties.)
  • Relating to marketing and sales information (sent marketing messages and other messages)
  • Customer surveys and feedback questionnaires answers
  • Chat query information
  • Billing

6. Cookies and automatic data collection tools

Cookies

The use of cookies is common in online services. Cookies are small text files containing a string that allow a browser to uniquely identify itself when a user visits a website or service. Most browsers are configured to accept cookies. You can at any time change your browser settings so that the browser does not accept third-party cookies, or notify their dispatch. Blocking the use of cookies may affect the functionality of our services.

Our services use cookies to enable us to provide the best and most customer-friendly service experience on our website and services. In order to improve our websites and services, we use cookies to collect information about how the user uses our websites / services.

When a user visits our website or services, the browser automatically sends technical information (such as IP address, browser type and version, previous site)

Statistics

We collect statistical information about users who visit our website and services. Such information includes e.g. Traffic, top pages, landing and exit pages, links clicked, and time on site.

Google

Google Analytics or other analytic services may be used to analyze information. The Analytics cookie is used to obtain information about a user's activity on the site. This information will not be combined with personal information.

Google Adwords may be used to promote our services, which allows us to see which pages the contacts come from. This information will not be combined with personal information.

7. Regular sources of information

The main sources of information are the information provided by the user on MEOW Logistic Oy's websites or services, usage and transaction information of our websites and services, our ordering system, customer and feedback inquiries and newsletter reading information.

In addition, personal information may be collected from our partners and from authorities and companies that provide personal information services.

In connection with orders, the data source acts as the data source. See section 5 “Data content of the register and categories of personal data” for more information.

8. Regular data transfers

MEOW Logistic Oy may outsource the processing of personal data to external companies. Such companies are utilized in the following cases, among others:

  • Maintenance of ordering systems Maintenance of
  • contact forms
  • Communication with the customer / user in connection with an order or contact (eg Chat)

Such companies may be located inside or outside the European Union. These companies offer various services, such as e-mail marketing and the production, management and maintenance of ordering systems and contact forms, or the creation / use of another IT service or Infrastructure.

In certain cases, the information may also be disclosed to third parties in the management and production of our products or services and related orders. These companies can also be located inside or outside the European Union.

If the information is disclosed to third parties, we strive to ensure adequate data security and proper handling of the registry through the EU-US - Privacy Shield arrangement or through a separate agreement.

The information may also be disclosed to third parties in accordance with the law of the authorities or other similar bodies. The information may also be disclosed to third parties in connection with the acquisition. In this case, the parties enter into a non-disclosure agreement regarding personal data.

MEWO Logistic Oy never transfers data to third parties for purposes other than those mentioned above. MEOW Logistic Oy will take care of deleting unnecessary information within a reasonable time after the information becomes unnecessary. Data retention varies depending on the intended use.

9. Protection of the register

MEOW Logistic Oy is committed to preventing unauthorized use, disclosure and other improper processing of data. The electronically processed information contained in the register is protected by firewalls, passwords and other technical means generally accepted in the security industry.

MEOW Logistic Oy's employees and subcontractors have access to the information contained in the register. All MEOW Logistic Oy's employees and subcontractors are bound by professional secrecy.

In our ordering systems, we offer the possibility to pay for the order by credit card. We do not store credit card information ourselves, but a third party (payment service) is responsible for storing this information.

10.inspect, prohibit and rectify

Right toAccording to the Personal Data Act, the data subject has the right to know what information about him or her has been stored in the register or to find out whether he or she is in the register. The person must submit a request for the right to inspect to MEOW Logistic Oy in writing, stating both his name and e-mail address. Upon request, the data subject must prove his identity.

At the request of the data subject, we will make any corrections to personal data or delete unnecessary data.

The person concerned must make a request for an inspection either by e-mail or by handwritten letter. Address information can be found on our website www.felis.fi.

If you feel that your rights have been violated with regard to the processing of personal data, you have the right to lodge a complaint with the Data Protection Supervisor.

11. Changes to the Privacy Statement

We reserve the right to make changes to the Privacy Statement. Changes will be posted with the date on our website. We encourage users to review the contents of this privacy statement on a regular basis.

12. Other data protection issues

MEOW Logistic Oy's websites and services may contain links to other sites or contain content from other sites. MEOW Logistic Oy is not responsible for the websites of such third parties.


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Suodata tuotteita

Terms and conditions

Nämä toimitusehdot ovat voimassa 24.8.2018 alkaen.

Verkkokauppa

MEOW Logistics Oy
Ripusuontie 38 A4
00660 Helsinki

+358405811026
info@felis.fi
felis.fi
2886321-1

Kauppa myy tuotteita täysi-ikäisille yksityishenkilöille. Tuotteiden hinnat sisältävät arvonlisäveron. Pidätämme oikeuden hintojen ja toimituskulujen muutoksiin.

Tilaaminen

Tuotteet tilataan verkkokaupassa siirtämällä ne ostoskoriin ja maksamalla ostoskorin sisältö verkkomaksupalvelussa. Kaikki asiakastiedot käsitellään luottamuksellisesti. Tilauksen yhteydessä kysyttyjä yhteystietoja ei käytetä muuhun kuin tilauksen toimitukseen tai siinä ilmenevien epäselvyyksien selvittämiseen, ellei erikseen toisin mainita. Tilatessasi verkkokaupasta sinun edellytetään tutustuneen ja sitoutuneen kulloinkin voimassa oleviin toimitusehtoihin.

Maksaminen ja maksutavat

Maksupalveluna toimii Klarna Checkout, jonka kautta maksuvaihtoehtoina toimivat lasku, osamaksu, korttimaksu sekä verkkopankkimaksut.

Ilmoittamalla tietoja kassalla hyväksyt Klarna AB:n (Klarna AB, Sveavägen 46, 111 34 Stockholm) ehdot. Painamalla ”Osta” painiketta hyväksyt Felis yleiset ehdot.

Tilaus- ja maksuvahvistus

Kun olemme vastaanottaneet tilauksesi, lähetämme sinulle välittömästi sähköpostilla tilausvahvistuksen, josta näkyvät tilaustietosi. Tarkasta aina tilausvahvistuksen sisältö. Jos sinulla on kysyttävää, ota heti yhteys asiakaspalveluumme. Säästä tilausvahvistus mikäli joudut ottamaan yhteyttä asiakaspalveluun. Asioidessasi asiakaspalvelussa pidä aina mahdollinen asiakasnumerosi ja tilausnumerosi saatavilla. Tarkasta aina, että paketin sisältö täsmää tilausvahvistuksessa olevien tuotteiden kanssa.

Asiakaspalveluumme saat yhteyden seuraavilla tiedoilla:

MEOW Logistics Oy
Ripusuontie 38 A4
00660 Helsinki

+358405811026
info@felis.fi
felis.fi
2886321-1

Toimitustavat ja -kulut

Toimituskulut sisältävät posti- ja pakkauskulut. Esitämme ostoskorissa arvion tulevista toimituskuluista ensisijaisen käytössä olevan toimitustavan mukaan. Tarkat toimituskulut näet valittuasi tilaukselle haluamasi maksu- ja toimitustavat. Käytössä olevat toimitustavat riippuvat ostoskorin sisällöstä ja yhteispainosta. Voit valita kassalla käytössä olevista toimitustavoista sinulle parhaiten sopivan vaihtoehdon jonka yhteydessä tarkka toimituskulu on esitetty.

Toimitusaika

Yleisimmät toimitusaikamme Suomeen vaihtelevat tilauksesta ja toimitustavasta riippuen. Poikkeukset toimitusaika-arvioihin on kerrottu, jos ostoskorissa on varastosta loppuneita tuotteita ja ilmoitamme myös mahdollisista viivästyksistä teille välittömästi tilaamisen jälkeen.

Emme vastaa ylivoimaisen esteen aiheuttamista viivästymisistä tai viivästysten aiheuttamista välillisistä haitoista. Verkkokauppa tiedottaa sivuillaan poikkeavista toimitusajoista.

Palautusehdot

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

Lunastamaton paketti

Lunastamatta jättäminen ei ole sama asia kuin palautus tai peruutus. Lunastamatta jätetystä paketista, josta ei ole tehty erillistä peruutusilmoitusta, perimme toimituskustannukset.

Ongelmatilanteet

Mikäli tuote on kadonnut tai vioittunut kuljetuksen aikana tai se ei muuten vastaa tilaustasi, tulee sinun ilmoittaa virheestä viimeistään 14 päivän kuluessa kirjallisesti Peruutusoikeus ja palautusehdot -kohdassa mainittuun osoitteeseen tai soittamalla yhteystiedoissa mainittuun puhelinnumeroon. Jos paketti on selvästi vaurioitunut kuljetuksessa, teidän täytyy tehdä välittömästi asiasta reklamaatio valitsemanne toimitustavan kuljetusyhtiölle.

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